Measure your AI’s quality — and make it better, every day.
The Quality Assurance Agent reads every conversation and scores it across response quality, compliance, sentiment and conversion — surfaces the ones that went wrong — and is learning to improve your AI automatically, so you can trust it with more.
Evaluation is live today. Self-improvement loops and the Travel Shopper Simulator are on the way.
What it measures — and what's coming
What it measures
Every conversation, scored.
Your AI talks to travelers all day. The Quality Assurance Agent reads every conversation and grades it — so quality is a number you can manage, not a guess.
Quality
Response quality
Goal completion, clarity, personalization and knowledge accuracy.
Safety
Compliance & guardrails
Policy adherence, privacy, guardrails and technical-error detection.
Revenue
Conversion signals
Qualified leads, captured contacts and real buying intent.
Experience
Sentiment & satisfaction
Emotional tone and traveler satisfaction, turn by turn.
How it works
Measure. Diagnose. Improve.
Quality stops being a mystery. The agent turns every conversation into evidence today — and, increasingly, into action.
01 · Live
Measure
Score every conversation across quality, compliance and conversion.
02 · Live
Diagnose
Surface your worst conversations and the patterns behind them.
03 · Coming
Improve
Propose and test prompt & playbook improvements against a frozen benchmark.
04 · Coming
Trust
Promote only what measurably wins — with safety gates and human approval.
What you get today
A quality system that actually runs.
Live now — measuring your AI’s performance and putting it in front of your team.
Scoring
Every conversation scored
An AI judge grades each conversation across quality, compliance, sentiment and conversion.
Triage
Worst-conversations queue
The conversations that need attention, ranked — so you fix what matters first.
Safety
Compliance health
Policy, privacy and guardrail issues flagged the moment they happen.
Mood
Sentiment tracking
How travelers feel across every conversation, trended over time.
Trends
Quality trends
Daily and weekly quality, service and sentiment trends at a glance.
Reports
Automated email reports
Weekly and monthly digests delivered to your inbox — no logging in required.
Detail
Per-conversation drill-down
Open any conversation to see exactly why it scored the way it did.
Benchmark
Golden benchmark set
A reference set of gold-standard conversations to measure against.
On the way
From measuring quality to improving it.
The next phase: an AI that doesn’t just grade itself — it gets better, safely.
Coming
Self-improvement loops
The agent proposes prompt and playbook improvements, tests them against a frozen benchmark with strict safety gates, and promotes only what measurably wins — with human approval on anything high-risk.
Coming
Travel Shopper Simulator
Simulated shoppers built from your Personas interact with your marketing and sales materials — so you can measure how your AI performs before real travelers ever do.
Coming
Objective profiles
Tune what “good” means for your business — luxury versus volume — so quality is scored against your goals, not a generic standard.
Get started
Trust your AI with the hard jobs.
Start measuring your AI’s quality today — and get on the path to an AI that improves itself, safely. It’s time to give your operations superpowers.