1. Give 24/7 Customer Support
Customers’ high expectations of the availability of customer support are only increasing. A key advantage of an AI chatbot is the ability to provide 24/7 customer service that can efficiently and effectively do most sales and support tasks while your staff is unavailable.
2. Collect passenger preferences and contact info
A conversation about your trip is the most natural and efficient way to collect vital information such as who is traveling, where, when, why, and what they want to do on their trip.
3. Give Personalized Recommendations
Recommendations, cross-selling and up-selling play a critical role in matching your passenger with the perfect trip. Our AI chatbots retain information about individual customers as a chat conversation progresses match them with the best option on your website and PDFs you upload as your bot’s catalog and knowledge base to define your products, services, policies, etc. Help answer common passenger questions by uploading FAQs.
4. Create Custom Itineraries
The chatbot can continue asking follow-up questions, clarifying preferences, and then providing tailored recommendations of similar packages, and hotels they may like, and matching them up with the ideal activities and a recommended final itinerary.
5. Email the transcript to your sales department
Be instantly notified of all chat sessions with the full transcript in the email text so you can follow up and make the sale!